Shipping & Delivery
Shipping Policy:
At Elysian Atelier, we strive to provide a seamless and enjoyable shopping experience, including our shipping process. Below, you'll find all the necessary information regarding shipping your fine jewellery orders:
Free Shipping:
❖ We offer free shipping across Australia and worldwide on all orders.
❖ All shipments are sent via TNT, FedEx, UPS, or DHL.
Insurance and Tracking:
❖ All items are insured and can be tracked using the allocated tracking number. Shipping fees, if any, will be calculated in Australian Dollars ($). You may track your order using the tracking number provided in the order confirmation email.
Processing Your Order:
❖ The shipping date is based on when your package leaves our shipping department.
❖ Please check the Estimated Delivery Date on our product pages before placing the final order and select the delivery method as per your preference at Checkout.
❖ Transit time defines the time between when an item is shipped from our facility and when it is delivered to you.
❖ Ready-to-ship products will be shipped within 24 hours of payment being received. Custom product orders will take 6 weeks from payment being made.
Tracking Your Order:
Please add our email ID to your address book to ensure all notifications reach your inbox. Additionally, periodically check your 'Spam' and 'Junk' folders for any missed emails from us.
Order Cancellation:
If you wish to cancel your order, please contact us immediately via the Contact Us page with your order number. While we'll make every effort to stop the order, please note that we may not be able to honour your request if the order has entered the shipment process.
Policy Changes:
Elysian Atelier reserves the right to change its policies without any prior notice.
If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team via the Contact Us page. Thank you for choosing Elysian Atelier for your fine jewellery needs. We look forward to serving you!